Archive for the ‘patient satisfaction’ category

Are You Satisfied?

March 22, 2013

313px-Jagger_live_Italy_2003[originally published in KCN, June 2003]

When Mick Jagger first belted out his now legendary tune about being devoid in the satisfaction department, I have a feeling he wasn’t referring to health care.  But let’s pretend for a moment (work with me here) that he was.  Would you be singing right along with Mick?:
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Survey Says!

April 24, 2009

[originally published in KCN, May 2009]

family_feudAs I read the recent press release of the survey on back pain conducted by Consumer Reports from 14,000+ of its subscriber base, I flashed back to the Richard Dawson-version of the Family Feud from the 1970’s. This was a TV game show in which two families were pit against one another to come up with the most popular responses to “survey-type” questions. Richard would start the battle by shouting, “Let’s play the Feud!”

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